Job Description
We’re a global software consultancy that loves solving complex problems with technology. We bridge the gap between strategy and execution, helping our clients strengthen their core tech, scale flexibly, and create seamless digital experiences.
With our extensive experience in software development, we've pioneered open-source products that help development teams build better software. We work closely with our clients to continuously evolve their tech and adopt an adaptive mindset to achieve their business goals.
We’re expanding and adding exciting new services for our clients. We're looking for talented individuals to join us and make a difference. Come be part of a team where your ideas and skills will drive innovation and growth.
About The Role
We are looking for a dedicated and customer-focused individual to join our technical support team as a Technical Support Specialist. This entry-level position is ideal for candidates who are passionate about technology and enjoy helping others resolve technical issues.
Day-to-day responsibilities
• Provide first-line technical support to customers via phone, email, or chat.
• Troubleshoot hardware and software issues.
• Assist customers with installation, configuration, and setup of software applications.
• Document and escalate more complex issues to senior support specialists or developers.
• Follow up with customers to ensure their technical issues are resolved satisfactorily.
• Collaborate with other teams to improve product functionality and resolve recurring issues.
About You
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Strong problem-solving skills and ability to think analytically.
• Excellent communication skills, both verbal and written.
• Customer-oriented with a positive, patient, and professional demeanor.
• Ability to learn new technologies quickly and adapt to a fast-paced environment.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Experience with troubleshooting software and hardware issues is a plus.
Our benefits
• 401k Retirement Plan: Secure your future with our comprehensive 401k retirement plan.
• Insurance Coverage: Enjoy peace of mind with our comprehensive health, dental, and vision insurance plans.
• Remote-First Environment: Embrace flexibility with our remote-first policy, allowing you to work from anywhere.
• Extra Days Off: Recharge and rejuvenate with additional days off to pursue your passions and spend time with loved ones.
• Parental Leave: Support your growing family with generous parental leave options.
• Gym and Yoga Membership Reimbursement: Prioritize your well-being with reimbursement for gym and yoga memberships.
• Semi-Annual Company Retreat: Connect with colleagues and recharge at our exciting semi-annual company retreats, fostering team spirit and innovation.
We are committed to fostering an inclusive and diverse workplace. If you believe you would be a good fit for this role, we encourage you to apply. We look forward to hearing from you and discovering how your unique talents and perspectives can contribute to our team's success.
