Job Description
This a Full Remote job, the offer is available from: United States
Our client is a developing first generative AI call center built for healthcare.
The number one reason patients can not access care is due to long hold times preventing them from scheduling appointments.
They have developed a proprietary AI technology that is the market leader in assisting clinics with the high volume of phone calls, and reducing hold times so patients can access exception care anywhere and anytime.
About the role
We seek a detail-oriented and analytical Operations Analyst to join our client's team and play a crucial role in their daily call analysis and reporting processes.
As our Operations Associate, you will be responsible for reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and their clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.
You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.
What you'll do
• Analyze customer calls for quality, compliance, and issue identification
• Prepare detailed reports on call performance, trends, and areas for improvement
• Communicate findings to internal teams and clients through well-structured reports
• Collaborate with the quality assurance team to develop and refine call evaluation criteria
• Identify opportunities for improvement and efficiency gains in our technology
• Assist in the creation and maintenance of dashboards for real-time performance monitoring
• Contribute to the continuous improvement of our call analysis and reporting tools and methodologies
Requirements
• Bachelor's degree in Business Administration, Data Analytics, or related field
• Able to work hours from 5AM PST - 6PM PST
• 2-3 years of experience in operations, quality assurance, or customer service environments
• Strong analytical skills with the ability to interpret complex data and derive actionable insights
• Incredibly disciplined and productive, maintaining high output even when handling seemingly mundane tasks.
• Excellent written and verbal communication skills
• Proficiency in data analysis tools (e.g., Excel, Google Sheets, SQL)
• Detail-oriented with a keen eye for identifying patterns and anomalies in data
• Ability to manage time effectively and meet daily reporting deadlines
• Strong problem-solving skills and a proactive approach to addressing issues
Bonus points
• Experience with call center operations or customer service metrics is preferred
• Knowledge of healthcare-specific terminology
• Project management skills
• Experience in developing and delivering training programs
Benefits
• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.
Salary: $900 - $1200 / month
Schedule: PST
This offer from "Elevate and Delegate" has been enriched by Jobgether.com and got a 72% flex score.
